PAYING FOR PRO

Refund and cancellation policy

Last updated: 1 October 2026

Pro is a yearly plan for guisesAi. This policy explains how cancelling and refunds work. Payments are processed by Dodo Payments, our payment partner, which acts as the reseller (merchant of record) and issues your receipt; refunds are paid back through it.

14-day refund

If Pro isn’t right for you, ask for a refund within 14 days of paying, for a new plan or a yearly renewal, and we will refund it in full. No reason is needed.

After 14 days

Payments are not refunded after 14 days, except where the law requires it or where guisesAi was unavailable for a long time through our fault. You can still cancel, and you keep Pro until the end of the year you paid for.

Cancelling

Cancel any time from your plan page or by emailing us. Your plan won’t renew, and you keep Pro until the end of the paid year. Your page then stays live on Free; nothing is deleted.

Renewals

Pro renews each year at the price shown when you bought it unless you cancel. We email you before each renewal. If we change the price, we tell you at least 30 days before it applies to you.

How to ask for a refund

Email ping@guises.ai from the address you sign in with, or reply to your receipt. Refunds go back to the way you paid, usually within 5 to 10 working days, depending on your bank.

Access codes

Access codes give Pro for free. They have no cash value, cannot be exchanged for money and are not refundable. A code can be switched off if it is shared in a way it wasn’t meant for; Pro already given by it is kept.